TUCANO

No it isn’t necessary. You can make purchases as a guest. If you register – the procedure takes very little time – you will, however, be able to access your MyTucano page at any time to manage all your personal information, invoicing and delivery addresses, newsletter subscription, check the status, download exclusive contents in the Download section, and get to know all the promotions reserved for MyTucano registered users.

Click on the Products menu on the menus bar and explore the Tucano catalogue. Choose a product and go to the description sheet: from here you can add an item to your electronic shopping basket by clicking on Add to the basket. Continue in this way if you wish to add other items to your basket. When you are satisfied with the products you have chosen click on Basket in the box on the left. To continue with your purchase select the Country for delivery to obtain immediate information on shipment costs, and then click in Go to the till. The next screen has three options: you can continue purchasing as a guest, you can register, or you can enter your e-mail address and password if you are already a registered user. The next steps involve confirming the delivery address, the selection of the shipment fee, and payment by credit card. At the end of the purchasing procedure you will receive an order confirmation e-mail at the e-mail address you provided us with.

You can safely use your Visa, MasterCard, American Express, or Diners Club International credit card. In order to ensure payment security we decided to use PayPal services. Security for on-line payment using credit cards is assured by the Secure Socket Layer system which requires the codifying of banking data the moment they are sent via web. During the purchasing process Tucano is not able to know, and therefore to keep in its archive, a purchaser’s credit card number, which is sent via a protected connection directly to the PayPal platform. This is the case whether you complete a purchase as a guest or as a registered user.

The shipment costs are calculated as a fixed cost based on the Country selected for delivery of purchased products-a package may weigh up to 10Kg, and you can include anything you want in it. To know how much it will cost select the destination Country in the basket and there you go…the shipment costs appear.

Wherever you want: each time you make a purchase you can tell us where you prefer us to send the products to. To your home (to the address you indicated as your main address, or your residence/invoicing address), or at the seaside, to a mountain resort, to the home of a friend or girlfriend/boyfriend if you like surprising people. If in fact you are a MyTucano registered user you do not have to fill in the form: all your addresses, the main and secondary ones you have entered will in fact be stored in your personal address book where you can change the data or cancel it at any time.

In order to ensure prompt and safe delivery of your purchases we decided to use a reliable courier. All products are packaged with the greatest care, but if there is something wrong tell us immediately by sending an e-mail to the following address: ordini@tucano.it.

If you are a registered user you can check your orders at any time by accessing the MyTucano section: click on Orders in the column on the left hand side to see the purchases you have made, the items you have chosen, and the invoicing and delivery addresses. Alternatively, you can contact us at any time at the following e-mail address: ordini@tucano.it.

The information we ask you to send us when you make a purchase or register in the MyTucano section is indispensable to process and send your orders, prepare the purchase invoice and activate the product warranty. Our commitment is that of safeguarding this data with the maximum amount of care and to use it only for Tucano activities. In any case you can contact us at any time at the following e-mail address: mytucano@tucano.it per for information on the status of your personal data and to request changes or their total cancellation.

The orders management and shipment system we have implemented is totally automated and ensures an extremely high level of efficiency and reliability. As the saying goes ...it’s the exception that proves the rule. If you receive a product which is different from the one you ordered, first of all please accept our apologies. Then contact us immediately at the following e-mail address ordini@tucano.it to request the replacement of the product.