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FREE DELIVERY ON ALL PRODUCTS. FAST AND SAFE. Only for registered users, miminum order value 69€

FAQ

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Do I have to be a registered user to make purchases on Tucano.com?

No it isn’t necessary. You can make purchases as a guest. If you register – the procedure takes very little time – you will, however, be able to access your Account at any time to manage all your personal information, invoicing and delivery addresses, newsletter subscription, check the status of your orders

How do I place an order?

Click on the Shop menu on the menu bar at the top of the page and browse the Tucano catalogue. Select a product and go to the description page: you can add the item to your trolley from here by clicking on the Add to Trolley button.If you want to add other items to the trolley repeat the process again.When you are satisfied that you have chosen the products you want, click on the Trolley in the box of the same name on the right. To proceed with the order, click on the Proceed with purchase button. If you have already registered as a user you will be able to access your Account from the next screen, otherwise you can enter your details and – if you wish to do so – create a new Account in order to be able to track your orders and speed up any future purchases. You can also enter a specific delivery address and decide whether you wish to pay by credit card or using your PayPal account. At the end of the purchasing processan email confirming your order will be sent to the address you provided us with.

How do I pay?

You can pay with ease, using your Visa, MasterCard, American Express or Diners Club International credit card or your PayPal account. In order to guarantee the security of all payments we have entruste dPayPal to operate the service that will handle all payments, be they by credit card or PayPal account.Security for on-line paymentusing credit cardsisassured by the SecureSocketLayer system which requires the codifying of banking data the moment they are sent via web. During the purchasing process Tucano is notable to know, and therefore to keep in its archive, a purchaser’s credit card number, which issent via a protected connection directly to the PayPalplatform. This is the case whether you complete a purchase as a guest or as a registered user.

How are the shipment costs calculated?

The shipment costs are calculated as a fixed cost based on the Country selected for delivery of purchased products -a package may weigh up to 10Kg, and you can include anything you want in it. To know how much it will costs elect the destination Country in the basket and there you go…the shipment costs appear.

Where is delivery made to?

Wherever you want: each time you make a purchase you can tell us where you prefer us to send the products to. To your home (to the address you indicated as your main address, or your residence/invoicing address), or at the seaside, to a mountain resort, to the home of a friend or girlfriend/boyfriend if you like surprising people. If in fact you are a registered user you do not have to fill in the form: all your addresses, the main and secondary ones you have entered will in fact be stored in your personal address book where you can change the data or cancel it at any time.

Who will be knocking on my door… who will make the delivery?

In order to ensure prompt and safe delivery of your purchases we decided to use a reliable courier. All products are packaged with the greatest care, but if there is something wrong tell us immediately by sending an e-mail to the following address: orders@tucano.com.

Can I check my orders?

If you are a registered user you can check your orders at any time by accessing the Account section: click on Orders in the column on the left hand side to see the purchases you have made, the items you have chosen, and the invoicing and delivery addresses. Alternatively, you can contact us at any time at the following e-mail address: orders@tucano.com.

How is my personal data used and safeguarded?

The information we ask you to send us when you make a purchase or register in the Account section is indispensable to process and send your orders, prepare the purchase invoice and activate the product warranty. Our commitment is that of safeguarding this data with the maximum amount of care and to use it only for Tucano activities. In any case you can contact us at any time at the following e-mail address: mytucano@tucano.com for information on the status of your personal data and to request changes or their total cancellation.

What if I receive the wrong product?

The orders management and shipment system we have implemented is totally automated and ensures an extremely high level of efficiency and reliability. As the saying goes ...it’s the exception that proves the rule. If you receive a product which is different from the one you ordered, first of all please accept our apologies. Then contact us immediately at the following e-mail address orders@tucano.com to request the replacement of the product.